Pulse detects the patterns behind your operations before anyone looks for them. Continuously and automatically, without anyone having to configure anything.
73% of delivery issues are concentrated in orders placed on Thursdays. Correlation with sales peaks detected over the last 8 weeks.
The on-time delivery rate has improved by 8% over the last 3 weeks. The plan remains active.
The plan has been at a standstill for 5 days. The assigned manager has been notified in Helply.
The problem
Companies manage incidents one by one. They resolve them, close them, and move on. They never ask why it happened, if it will happen again, or if there’s a structural pattern behind ten seemingly unrelated incidents.
The result is an endless repetition of the same problem at an increasing cost. Your ticketing system records what happens. Your ERP records what you sell and how you operate. No one systematically cross-references that information to extract insights.
The model
Pulse isn’t a SaaS that the customer learns to use. It’s a system of agents that works continuously—detecting, proposing, and monitoring. The customer doesn’t configure dashboards or generate reports. They receive, decide, and follow up.
"On Monday, a message arrives: We’ve detected a pattern in your logistics incidents that correlates with your sales peaks. We’re proposing a plan."
The customer approves with a click. The system opens the ticket in Helply and assigns it to the person in charge. Three weeks later: the on-time delivery rate has improved by 8%.The sources
Pulse cross-references two data sources that the customer already has—without requiring any additional tools or changes to the existing infrastructure.
Incidents categorized by type, department, cause, and resolution. Pulse reads, never modifies. And writes approved action plans directly as tickets assigned to the responsible person.
Systematic
cross-referencing
Operational and sales variables for the period—order volume, on-time delivery rate, revenue. Connects via a specific adapter without modifying anything.
How it works
Each agent has a unique responsibility. None does the work of another. All communication occurs through the database—if something fails, the process resumes exactly where it left off.
Collects incidents from the ticketing system and operational variables from the ERP. Standardizes everything into a common format. Read-only—never modifies the original data.
Cross-references incidents with ERP variables. Identifies correlations, trends, and anomalies. Generates findings only when there is quantifiable evidence. If nothing relevant is found, it closes the cycle silently.
Transforms each finding into a concrete plan with measurable KPIs, specific actions, and a defined timeline. The client approves with a single click. Upon approval, the system opens the ticket in Helply and assigns it to the responsible party.
Review the ticket status in Helply and ERP metrics on a weekly basis. Identify improvements, deviations, and stalled plans. Proactively notify when something significant arises.
Generate executive and operational PDFs for the client to share with their own customers. Triggered on demand from the dashboard.
Human-in-the-loop
Agents pause and wait for the client only when there are real consequences. Everything else happens autonomously.
HITL is not a limitation of the system. It is the product. A system that knows when to ask questions builds more trust than one that acts blindly.
Results
Related success story
From chasing incidents to eliminating recurring ones.
B2B distributor of consumer goods · Kelmia Pulse · −40% recurring incidents
The next step
In a 30-minute demo, we’ll connect Pulse to your Helply and show you what it detects in your own operations.
No changes to your infrastructure · No prior setup · No need to learn any new tools
Contact
Tell us how you manage your incidents today, and within 48 hours we’ll show you what Pulse would detect in your actual operations.
No obligation · We’ll respond in less than 48 hours
