Digital agents that operate within your company as if they were team members. They connect to your systems, apply your business rules, and execute—without waiting for instructions.
The challenge
Companies have been investing in technology for years—ERP, CRM, integrations. And yet, every process still requires someone to execute it step by step.
Take an incoming order, for example:
It’s not a software problem. It’s an execution problem. And no tool could solve it… until today.
Digital Workers
Our Digital Workers are AI agents that operate within the company just like a human operator—but with a different response capability. They connect to your systems, interpret the information, apply your business rules, and execute tasks. No waiting for instructions. No manual intervention.
It’s not automation. It’s execution.
Capabilities
The Digital Worker operates on entire workflows, with context, judgment, and decision-making ability at every stage of the process.
Checks data for coherence, completeness, and consistency before executing any action. Detects errors before they reach the ERP.
When faced with incomplete or contradictory information, apply historical context and business logic to make a decision. Without blocking the process.
Identify anomalies, duplicates, and deviations from expected patterns before they impact operations.
Selects the most appropriate action based on the process status and defined rules. It doesn’t follow instructions—it makes decisions.
Implements the decision by creating, modifying, or approving records directly in the systems. Execution is real, not simulated.
When the situation exceeds its decision threshold, it notifies the team with full context for human resolution. Total control at all times.
Our Digital Workers
Each Worker is designed for a specific area of the operation. They all share the same architecture: they connect to your systems, apply your rules, and execute without manual intervention.
Receives, interprets, and processes customer orders in any format—email, PDF, EDI, portal—and enters them into the ERP without human intervention, verifying stock, prices, and commercial terms in real time.
A B2B distributor receives 300 orders daily via email and PDF. The Worker processes them in seconds, validates each customer’s terms, and creates the order in the ERP. The team only intervenes in exceptional cases.
Processes supplier invoices, cross-checks delivery notes with orders and ERP records, detects discrepancies, and manages the entire approval and accounting cycle without manual steps.
A company receives 500 invoices per month. The Worker cross-checks each invoice against the purchase order and delivery note, detects differences in price or quantity, and automatically triggers the approval or dispute workflow.
Detects, classifies, and manages operational incidents—stockouts, delivery errors, claims—by consulting the customer’s history and logistics systems to propose and execute the most appropriate resolution.
A customer reports a wrong item. The Worker identifies the source of the error, manages the pickup, initiates the correct reshipment in the ERP, and notifies the customer—all in less than 2 minutes.
Manages recurring administrative tasks: customer or supplier onboarding, master data updates, bank reconciliations, and generation of periodic reports directly from the systems.
Every Monday, the team spent 4 hours reconciling bank statements. The Worker does this automatically every night, flags discrepancies, and has the report ready at the start of the workday.
Answers customer inquiries about orders, deliveries, invoices, and the catalog by querying systems in real time. Manages frequent requests autonomously and escalates to a human agent only when the situation requires it.
A customer asks about the status of their order at 10 p.m. The Worker checks the ERP and logistics systems, responds with the exact status, and, if there is a delay, proactively opens a ticket.
Analyzes the customer portfolio, detects cross-selling opportunities, identifies customers at risk of churn, and generates actionable sales alerts. Operational sales intelligence, not just reports.
The Worker detects that a regular customer hasn’t placed an order in 45 days and their last order was below the historical average. It alerts the sales rep with the full context and suggests a personalized proposal.
How it works
The Worker doesn’t wait for instructions. As soon as it receives a document, it extracts, cross-references, decides, and executes—in the time it used to take an operator just to open the email.
Email, PDF, portal, or EDI. Any channel, any format.
Identifies and structures all relevant order data.
Apply business logic and resolve ambiguities using context.
Inventory, prices, customer credit, and commercial terms.
Notify the customer and record the case with full traceability.
The model interprets and proposes. The architecture controls and executes.
Real-world case
A B2B distributor with a high volume of orders arriving through multiple channels—email, PDF, portal, EDI—each with its own format. Without a unified system, each order required manual entry into the ERP regardless of the input channel.
Implementation
Kelmia does not require major transformation projects. The adoption model is designed to deliver rapid results in a real-world process, with controlled risk and progressive scaling.
We identify the process with the greatest potential impact and lowest risk. The ideal entry point to demonstrate results quickly.
We configure and integrate the Digital Worker into your live environment, connecting it to existing systems. Without replacing infrastructure.
The Worker operates alongside the human team. Results are validated, parameters are adjusted, and the actual impact is documented.
Once validated, the Worker takes over the process autonomously. It is expanded to other processes at the pace defined by the client.
One process, one Worker, measurable results. That’s how it starts.
The next step
We’ll talk with you, analyze your operations, and design your Digital Operational Workforce.
80% of routine tasks will be handled by digital workers within 12 months. Companies that start today have the advantage.
Contact
Tell us about your operational challenge, and within 48 hours we’ll prepare a proposal outlining the specific process where a Digital Worker would have the greatest impact on your company.
No obligation · We’ll respond in less than 48 hours
